Third-party equipment maintenance services
Customer Benefits
Solution Background
After years of data center construction, the company's internal hardware equipment has varying ages, ranging from equipment over five years old to equipment running traditional production systems for over 10 years, not covered by the original manufacturer's warranty. The company needs to keep these devices running smoothly and receive warranty and technical support that is no less than that of the original manufacturer.
Requirement Analysis
Full spare parts
Able to meet the spare parts needs of all out-of-warranty hardware
Many sites
Branch sites are distributed nationwide, hope to get support nearby
Fast response
Service of no less than 7*24*4 hours as provided by the original manufacturer.
Quick solution
Core systems hope to be repaired quickly
Solution Introduction
- There are four spare parts warehouses, distributed throughout and supporting the major regions in China.
- Hardware equipment is classified according to its importance and complexity.
- Less critical spare parts are stored in headquarters, and be shipped accordingly
- Medium critical spare parts are stored in regional warehouse to meet time-sensitive requirement
- High critical spare parts are stored at customer site to support business continuity
- If there are many spare parts with high priority in a certain region warehouse, we will asl store related complete machines there.
Solution Advantages
Cost reduction
The core system only needs 7*24 price, and get 6 hours repair service
Timely response
7*24 standby, 15-minute response
Quick processing
Standardized document library and training allow engineers to quickly locate and resolve issues
Full closed loop
From repair reporting to fault resolution, the entire process is visible and traceable.