Third-party equipment maintenance services
Customer Benefits
Case Background
After years of data center construction, the company's internal hardware equipment has varying ages, ranging from equipment over five years old to equipment running traditional production systems for over 10 years, not covered by the original manufacturer's warranty. The company needs to keep these devices running smoothly and receive warranty and technical support that is no less than that of the original manufacturer.
Demand Analysis
Full spare parts
Able to meet the spare parts needs of all out-of-warranty hardware
Many sites
Enterprises are distributed throughout the country and hope to provide services nearby
Fast response
No less than the original factory 7*24*4 service
Quick solution
Core systems hope to be repaired quickly
Solution Introduction
- The country is divided into 4 spare parts warehouses by region
- Hardware equipment is graded by importance and difficulty of spare parts
- Spare parts with lower ratings are placed at headquarters
- Spare parts with medium scores are placed in regional warehouses
- Spare parts with higher scores are placed at the customer's site
- If a region has a lot of devices with higher scores, prepare the relevant complete machines in that region.
Solution Advantages
Cost reduction
The core system only needs 7*24 price, and get 6 hours repair service
Timely response
7*24 standby, 15-minute response
Quick processing
Standardized document library and training allow engineers to quickly locate and resolve issues
Full closed loop
From repair reporting to fault resolution, the entire process is visible and traceable.