Intelligent operation and maintenance services

Data center full life cycle protection service

System Security Reinforcement Services

Customer Benefits

Get professional services, reduce labor costs and improve system security.
Utilize a small number of project personnel to provide technical support services at multiple sites.
By combining project management with production scheduling, the task of upgrading multiple factories simultaneously can be completed within the specified window period.
Improve IT department service quality and minimize business impact.

Solution Background

According to the overall construction and operation planning requirements of the user information system, it is necessary to support the informatization services of various user sites across the country. In order to make the user information-related systems more stable and efficient in supporting applications, regular patch fortifications need to be carried out on the infrastructure of the production system. The enterprise environment is quite complex, including pure internal network systems. When applying patches, the stability of production and data security also need to be considered. Therefore, a comprehensive solution and a long-term service team are required.

Requirement Analysis

Timely and effective

Patches are released on the 10th of each month and must be completed that month

High complexity

The intranet environment needs to consider data transmission

Widely distributed

There are dozens of sites distributed across the country, including some sites with 24-hour production

Quality of Service

Patch completeness is related to IT department KPIs

Solution Introduction

  1. Microsoft will regularly release patches on Patch Tuesday monthly. These patches are refreshed on the WSUS server in the POC environment, and the ones that need to be updated are selected and sent to the Server in the POC environment for update testing to see if the update can be carried out normally.
  2. After successfully testing the patch update in the POC environment, export the patch-related files to the USB drive via WSUS, and perform virus scanning to ensure that the exported data is secure.
  3. Import the data from the mobile hard drive into the WSUS server in the customer's production environment. First, update the DR environment. If there is no problem with the patch update for the DR environment. Finally, update the server patches in the production environment.

Solution Advantages

Dedicated team
Bringing together engineers of various operating systems and related services
Resource Coordination
Engineers from all over the country coordinate to handle intranet patches and resolve production failures caused by patches
Remote Services
Reuse remote support services to respond to user needs quickly and efficiently, reducing customer costs
Value-added Services
While patching, we leverage our own advantages to provide secure firmware upgrade services for users' core devices.