Intelligent operation and maintenance services

Data center full life cycle protection service

System Security Reinforcement Services

Customer Benefits

Get professional services, reduce labor costs and improve system security.
Employ a small number of project personnel to provide multi-site technical support services.
By combining project management with production scheduling, the task of upgrading multiple factories simultaneously can be completed within the specified window period.
Improve IT department service quality and minimize business impact.

Case Background

According to the overall construction and operation planning requirements of the user information system, in order to support the information services of various sites distributed across the country, in order to enable the user-related information systems to support applications more stably and efficiently, the infrastructure and production systems need to be regularly patched and reinforced. The enterprise environment is relatively complex, with a pure intranet system. While patches are needed, production stability and data security must also be considered. Therefore, a comprehensive solution and a long-term service team are needed.

Demand Analysis

Timely and effective

Patches are released on the 10th of each month and must be completed that month

High complexity

The intranet environment needs to consider data transmission

Widely distributed

There are dozens of sites distributed across the country, including some sites with 24-hour production

Quality of Service

Patch completeness is related to IT department KPIs

Solution Introduction

  1. Microsoft will regularly release patches around the 10th of each month. The patches will be refreshed on the WSUS server in the POC environment, and the patches that need to be updated will be pushed to the server in the POC environment for update testing to see if they can be updated normally.
  2. After all patches are successfully updated in the POC environment, the patch-related files are exported to a mobile hard drive through WSUS and scanned for viruses to ensure the safety of the exported data.
  3. Import the data from the mobile hard drive into the WSUS server of the customer's production environment, update the DR environment first, and if there is no problem updating the DR environment patch, finally update the Server patch of the production environment.

Solution Advantages

Dedicated team
Bringing together engineers of various operating systems and related services
Resource Call
Engineers from all over the country coordinate to handle intranet patches and resolve production failures caused by patches
Remote Services
Reuse remote support services to respond to user needs quickly and efficiently, reducing customer costs
Value-added Services
While patching, we leverage our own advantages to provide secure firmware upgrade services for users' core devices.