Intelligent operation and maintenance services

Data center full life cycle protection service

Data Center System operation and maintenance

Customer Benefits

Focus on core business and reduce investment in supporting business
No holiday anxiety, infrastructure is fully protected
Through subscription, a complete and mature operation and maintenance system can be obtained in advance with a relatively small investment.
The development of enterprise IT construction has the ability to mitigate the impact and reduce losses in the face of unpredictable emergencies
Internal IT staff frequently obtain the latest technologies and solutions, helping IT transform from a cost center to a profit center.

Case Background

Data centers are where enterprises centrally store and manage large amounts of infrastructure equipment, providing services such as data storage, processing, and transmission. The success of data center operations is crucial to an organization's business operations, requiring a sound operational approach and team.
Developing a data center operations plan is fundamental to ensuring efficient data center operation, and requires consideration of aspects such as equipment maintenance, safety protection, and troubleshooting. When implementing a data center operations plan, it's crucial to strictly adhere to the plan and make timely adjustments and improvements to ensure efficient data center operation.

Demand Analysis

Specification

Comply with relevant operating procedures and systems

Sound

Configure a sound technical team to deal with various events

Contingency plan

There should be plans, drills and training for various emergencies

Initiative

Discover hidden dangers in advance, proactively avoid them, and reduce failure rates

Solution Introduction

  1. Complete closed loop – tracking and monitoring issues throughout the entire process
  2. Unified interface – one-stop process service
  3. SLA controllable - SLA services are supported based on user needs
  4. The user management team is separated from daily fault support and plays a management role in process monitoring, optimization and improvement
  5. On-site support is provided in 4 hours, 8 hours and 24 hours according to the geographical location of the user site;

Solution Advantages

Convenient repair reporting
Multiple repair channels, customers have their own choices
Timely response
7*24 standby, 15-minute response
Quick processing
Standardized document library and training allow engineers to quickly locate and resolve issues
Full closed loop
From repair reporting to fault resolution, the entire process is visible and traceable.