Intelligent operation and maintenance services

Data center full life cycle protection service

Data Center System operation and maintenance

Customer Benefits

Focus on core business and reduce investment in supporting business
No holiday anxiety, infrastructure is fully protected
Through subscription, a complete and mature operation and maintenance system can be obtained in advance with a relatively small investment.
The development of enterprise IT construction has the ability to mitigate the impact and reduce losses in the face of unpredictable emergencies
Internal IT staff frequently obtain the latest technologies and solutions, helping IT transform from a cost center to a profit center.

Solution Background

A data center is a place where enterprises centrally store and manage a large number of infrastructure devices, providing services such as data storage, processing, and transmission. The success of data center operation is crucial to the business operations of an organization, so scientific operation methods and teams are required.
Formulating a data center operation plan is the foundation for ensuring the efficient operation of the data center. It needs to consider aspects such as equipment maintenance, security protection, and failure handling. When implementing the data center operation plan, it is necessary to strictly follow the plan, promptly adjust and improve the plan to ensure the efficient operation of the data center.

Requirement Analysis

Regulation

Comply with relevant operating procedures and systems

Robust Team

A well-equipped skilled team is in place to handle all kinds of incidents.

Contingency plan

For various unexpected situations, there should be contingency plans, drills and training.

Proactive

Discover hidden dangers in advance, proactively avoid them, and reduce failure rates

Solution Introduction

  1. Complete closed loop – tracking and monitoring issues throughout the entire process
  2. Unified interface – one-stop process service
  3. SLA controllable - SLA services are supported based on user needs
  4. The user management team is separated from daily fault support and plays a management role in process monitoring, optimization and improvement
  5. On-site support is provided in 4 hours, 8 hours and 24 hours according to the geographical location of the user site;

Solution Advantages

Convenient failure report process
Multiple channels to get support
Timely response
7*24 standby, 15-minute response
Quick processing
Standardized document library and training allow engineers to quickly locate and resolve issues
Complete event closure
Full process tracking and monitoring of issues