Unified log analytics platform for domestic insurance customer
Security Project
Customer Profile
Founded in Shanghai, as a national insurance brand with a long history in China, it has developed into a large multinational financial insurance group with more than a thousand business offices at all levels.
Customer Requirement
With the rapid development of business, customers urgently need to find an enterprise-level log analysis platform to analyze business log data from different domestic sites, improve business operation availability, and reduce failure rates. The solution should have strong scalability to meet the needs of unified operation and analysis of different sites of the enterprise, and be able to cope with annual incremental scalability of about 20%.
Solution
- Design and deploy a cluster architecture to achieve cluster layout across multiple sites within the country, significantly improving data processing capabilities and rule-based horizontal expansion capabilities, and reserving sufficient space for future enterprise development.
- Provide professional training to customers and help them build internal Splunk technical maintenance teams, enabling them to respond in real time to the business analysis needs of different business departments within the enterprise and improve their independent operation and maintenance capabilities.
- Gain a thorough understanding of the business logic of each department, and incorporate key indicators in the insurance SMS system and insurance transaction system, such as SMS sending success rate, sending time, queue status, policy transaction time, system response and availability, into the Splunk monitoring scope. This will enable customer to accurately grasp the operational status of the business.
- Realize the connection between the platform and the enterprise's own ITSM system, automatically complete tasks such as ticket creation and tracking, optimize the operation and maintenance process, and improve response efficiency.
Customer Benefits
Significantly improve customer business operation and analysis efficiency, providing strong support for enterprise digital operations;
Protect critical business systems, improve business availability, reduce downtime, enhance the stickiness between IT and business departments, and enhance the influence of IT departments.